Supraslot Terms & Conditions – Malaysia Online Casino Platform Guidelines

1 Introduction & Acceptance of Terms

Welcome to Supraslot, an online casino platform operated for players in Malaysia. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("Player" or "Member") and Supraslot ("Platform", "We", "Company").

By registering an account, making a deposit, or using any part of the platform Supraslot, you hereby acknowledge that you have read, understood, and agree to be bound by all Terms set out in this document, along with the Privacy Policy and Responsible Gambling Rules, which form part of this agreement.

If you do not agree with any part of these Terms, you are not permitted to use the Supraslot platform. Supraslot reserves the right to modify, add to, or update these Terms at any time with reasonable notice to members.

2 Account Eligibility

To be eligible to register and use the platform Supraslot, you must meet ALL of the following requirements at the time of registration and throughout your membership:

• Aged 18 years of age or older — this is an absolute condition with no exceptions.
• An individual with the legal capacity to enter into a binding contract.
• Not a resident or national of a jurisdiction where use of this service is prohibited by law.
• Never been declared bankrupt or currently undergoing active bankruptcy proceedings.
• Not currently serving a self-exclusion period on Supraslot or any other related gambling platform.

Supraslot reserves the right to request proof of age and identity at any time. Failure to provide the requested documents within the stipulated timeframe may result in account suspension or closure.

3 Registration & Account Management

Each player is only permitted to hold one (1) active Supraslot account. If you hold more than one account — whether intentionally or otherwise — Supraslot reserves the right to close all such accounts and forfeit any winnings or balances therein.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your Malaysian identity card or passport
• Valid date of birth
• An active Malaysia phone number
• Valid email address
• Bank account or e-wallet details for payment purposes

You are solely responsible for maintaining the confidentiality of your account password. Supraslot shall not be liable for any losses resulting from unauthorised access to your account due to your failure to keep your login credentials secure.

4 Deposits & Payment Methods

Supraslot accepts deposits via the following Malaysian payment methods:

All deposits must be made from an account or digital wallet that registered in your own name. Deposits from third-party accounts are not accepted and may result in account suspension and the return of funds to the original source.

Supraslot reserves the right to set daily, weekly, or monthly deposit limits in accordance with compliance requirements or internal risk policies. Higher deposit limits may be requested through our customer support team.

5 Fund Withdrawals

Players are eligible to withdraw funds once all wagering requirements for any active bonus have been met. Withdrawals from funds earned without a bonus are not subject to any wagering requirements.

• Minimum Withdrawal: RM 50 per transaction
• Maximum Withdrawal: RM 50,000 per day (subject to account status)
• Processing Time: 1 to 4 hours for verified accounts
• Method: Must be to an account or digital wallet in your own name

Supraslot reserves the right to request KYC (Know Your Customer) verification documents before processing a first-time withdrawal or any withdrawal exceeding a specified limit. Required documents may include a copy of your Malaysian identity card and bank statement.

6 Bonus & Promotions

Supraslot offers a wide range of bonuses for both new and existing members, including deposit bonuses, cashback, free spins, and tournament offers. All bonuses are subject to the following terms:

• Every bonus comes with a wagering requirement specific terms that must be met before any winnings derived from that bonus can be withdrawn.
• The time limit to meet wagering requirements is typically between 7 and 30 days, depending on the bonus type.
• Supraslot reserves the right to void any bonus suspected of being abused or obtained through fraudulent activity.
• Players with more than one active account are not eligible to receive any bonuses.
• Bonuses may not be transferred between players or redeemed directly for cash.

The specific terms of each promotional offer, including bonus value, wagering requirements, and maximum win limits, will be stated on the respective promotions page. In the event of any conflict between these general terms and the specific promotion terms, the specific promotion terms shall prevail.

7 Game Rules

All games available on the platform Supraslot — including slots, baccarat, roulette, poker, blackjack, and Sports Betting — each have their own game rules, available in the help section of the respective game.

Several general principles apply to all games at Supraslot:

• All game outcomes are final once confirmed by the system. No disputes will be entertained on the basis of disagreement with a valid result.
• In the event of a technical disruption during gameplay, Supraslot will endeavor to resume the game from the point of interruption. If this is not possible, the bet will be returned to the player.
• Supraslot reserves the right to void any bets or games suspected of involving fraud, manipulation, or exploitation of system bugs.
• For Sports Betting, all listed events are subject to standard sports betting rules. Supraslot reserves the right to void any bet placed after the actual start of the relevant event.

The return-to-player (RTP) rates for all slots and casino games listed on supraslot are based on certified data provided by the respective game suppliers. These RTP figures represent long-term averages and do not guarantee outcomes for any individual playing session.

8 Account Security

You are solely responsible for keeping your account login credentials secure. Supraslot you, including your username and password. We recommend that you:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Never share your login credentials with anyone, including family members.
• Change your password regularly and immediately if you suspect any unauthorised access.
• Enable two-factor authentication (2FA) where available through your account settings.
• Log out of your account after each session, especially when using a shared device.

Supraslot will not be held liable for any financial loss or damage arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

9 Prohibited Conduct

The following actions are strictly prohibited on the Supraslot platform and may result in immediate account closure and forfeiture of all balances and winnings:

• Opening more than one account on the Supraslot platform.
• Using bots, automation software, or any other technological means to play games in a non-human manner.
• Exploiting bugs, technical errors, or system vulnerabilities to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes (particularly in live table games and poker).
• Using your Supraslot account for any money laundering or illicit financing activities.
• Providing false information during registration or the KYC process.
• Abusing the bonus system through hedging bets across different accounts.

10 Player Rights & Responsibilities

As a Supraslot member, you are entitled to:

• Access all available games in accordance with your account eligibility.
• Receive 24-hour customer support in Bahasa Malaysia.
• Setting your own deposit limits, loss limits, and session time limits through your account settings.
• Requesting a temporary (cooling-off) or permanent self-exclusion from the platform.
• Obtaining full information on RTP, game rules, and bonus terms before playing.

As a Supraslot member, you are responsible for:

• Only play with money you can afford to lose entirely.
• Not using borrowed money, funds belonging to dependents, or money needed for basic necessities to gamble.
• Contact the Supraslot support team if you feel that gambling is beginning to negatively affect your life.
• Comply with all rules and terms set out in this document.

11 Account Termination & Restrictions

Supraslot reserves the right to suspend, restrict, or close any account under the following circumstances:

• Breach of any term set out in this document.
• Activity suspected to involve fraud, money laundering, or game manipulation.
• Failure to provide the requested KYC documents within the stipulated timeframe.
• Requests from legitimate law enforcement authorities.
• The player has personally requested account closure on grounds of self-exclusion.

Players may also close their own account at any time by contacting the support team Supraslot via live chat or email. Any valid remaining balance in the account will be returned to the player via the original payment method within 7 business days, subject to completion of all required checks.

12 Liability Limit

Supraslot shall not be liable for:

• Any financial losses incurred by a player as a result of gambling decisions, including deposited funds and unrealised winnings.
• Service disruptions caused by factors beyond our control, including internet outages, power failures, or natural disasters.
• Any indirect, special, or consequential damages arising from the use of or inability to use the platform.
• Acts or omissions of third parties, including game providers, payment processors, or network providers.

In no event shall Supraslot's maximum liability to a player exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

13 Privacy & Data Protection

Supraslot respects your privacy. The collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of this agreement.

In brief, Supraslot collects your personal information for the following purposes:

• Identity verification and fraud prevention.
• Processing of financial transactions.
• Provision of customer support services.
• Compliance with legal and regulatory requirements.

Your personal information will not be sold or shared with third parties for marketing purposes without your consent. For more details, please refer to our Privacy Policy ours.

14 Amendment of Terms

Supraslot reserves the right to update, amend, or replace any part of these Terms & Conditions at any time. Members will be notified of any material changes through:

• An in-platform notification upon your next login.
• Email to the address registered on your account.
• Announcements on the Supraslot homepage.

Your continued use of the Supraslot platform after the effective date of any amendment constitutes your acceptance of the revised terms. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

15 Law & Jurisdiction

These Terms & Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to these Terms must first be resolved through good-faith negotiation.

If negotiations fail, the dispute will be referred to a mutually agreed arbitration body. Both the player and Supraslot agree that all arbitration proceedings will be conducted confidentially.

This Terms & Conditions document is the official version in Bahasa Malaysia. Should a version in another language exist, the Bahasa Malaysia version will take precedence in the event of any conflict.